Live
Staff wellness agent for Bupa
The staff wellness agent for Bupa points staff to their Bupa benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightBupa
What it can do with Bupa
- Points staff to their Bupa benefits
- Match the member to their Bupa option from the 3 on file (Bupa By You, Bupa Select and Bupa Fundamental), with their membership number, from a message or a photo of their card
- Answer general questions about Bupa cover, and send plan-specific ones to the Bupa service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Bupa?
Points staff to their Bupa benefits.
Is the Bupa connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Bupa claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.