Live
Staff wellness agent for Aetna
The staff wellness agent for Aetna points staff to their Aetna benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightAetna
What it can do with Aetna
- Points staff to their Aetna benefits
- Match the member to their Aetna option from the 3 on file (Open Access, HMO and PPO), with their membership number, from a message or a photo of their card
- Answer general questions about Aetna cover, and send plan-specific ones to the Aetna service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Aetna?
Points staff to their Aetna benefits.
Is the Aetna connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Aetna claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.