Test kit agent
The test kit agent is a health AI agent that walks a customer through an at-home test kit step by step, reminds them to post the sample back, and explains the results against the lab’s reference ranges when they arrive.
Walks customers through an at-home test, from activation to results.
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
- Kit deliveredFHIR lab results
- Test kit agent: Your test kit arrived, Ayanda. It takes about 10 minutes. It’s best done in the morning before you eat. Ready to start?
- Customer: Tomorrow morning.
- Test kit agent: Perfect. I’ll message you at 7:00 with step 1: register the code on the tube.
- Reminder set for 7:00Health Loops
What it does, by business
- Pathology labs: supports your home collection kits end to end
- Longevity brands: makes the at-home test part of the routine, with the next one booked
- Supplement brands: adds a test to your range, and explains results alongside your products
- Weight management programmes: guides members through programme blood tests
How the test kit agent works
- Starts when the kit is delivered.
- Walks through activation and the sample, step by step.
- Reminds the customer to post it back.
- Explains results when ready and suggests when to test again.
Questions
What is the test kit agent?
The test kit agent is a health AI agent that walks a customer through an at-home test kit step by step, reminds them to post the sample back, and explains the results against the lab’s reference ranges when they arrive.
Does the test kit agent explain results?
Yes, each marker against the lab’s reference range, in plain words. What a result means for the person is for their doctor.
What if a sample fails?
It tells the customer straight away and sends a replacement kit if your rules allow.
What does the test kit agent cost?
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.