Review agent
The review agent is a health AI agent that asks each person how things went at the right moment, invites happy ones to leave a review, and routes unhappy ones to your team before it goes public.
Asks happy customers for reviews and sends unhappy ones to a person.
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
- Review agent: Hi Thandi, you’ve had magnesium glycinate for three weeks now. How are you finding it?
- Customer: Really good, thanks.
- Review agent: Glad to hear it. Would you leave a short review for Northfield Nutrition? It takes a minute.
- Review link sentShopify
- Customer: Done!
- Review agent: Thank you. It really helps others decide.
What it does, by business
- Supplement brands: asks three weeks after delivery, when customers have used the product
- Skincare brands: asks four weeks in, and invites before-and-after photos where customers want to share
- Sleep brands: asks after the first two weeks of use
- Longevity brands: asks after the first month of the routine
How the review agent works
- Waits until the person has had time to use the product or after the visit.
- Asks one question: how is it going?
- Invites a review from happy customers, with the link.
- Sends unhappy replies to your team, with the order or visit attached.
Questions
What is the review agent?
The review agent is a health AI agent that asks each person how things went at the right moment, invites happy ones to leave a review, and routes unhappy ones to your team before it goes public.
Does the review agent only ask happy customers?
It asks everyone the same first question. People who are unhappy go to your team first so you can put it right; they can still leave a review.
When does it ask?
When the person has had time to use the product or after the visit, which you set per product or service.
What does the review agent cost?
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.