Renewal agent
The renewal agent is a health AI agent that reaches each member before their plan renews, explains what changes in plain words, compares options against how they use their cover, and hands anyone thinking of leaving to your team.
Explains what changes at renewal and keeps members on the right plan.
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearBupa
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it does, by business
- Health insurers: explains renewal changes before members hear it elsewhere
- Medical aids: explains next year’s changes to each member’s option in plain words
How the renewal agent works
- Starts a set time before renewal.
- Explains what changes for the member’s option.
- Compares options against how they use their cover.
- Hands members thinking of leaving to your team.
Questions
What is the renewal agent?
The renewal agent is a health AI agent that reaches each member before their plan renews, explains what changes in plain words, compares options against how they use their cover, and hands anyone thinking of leaving to your team.
Does the renewal agent sell plans?
No. It explains changes and compares options against how the member uses their cover, and says the scheme confirms the final figures.
What if a member wants to leave?
It hands them to your team with the reason and the comparison attached.
What does the renewal agent cost?
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.