Custom, built in days
Benefits agent for Star Health
The benefits agent for Star Health answers what a member’s plan covers, from the plan guide.
Ridgeway LogisticsBenefits agentWhatsApp
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionStar Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Star Health
- Answers what Star Health plans cover, with the figures for the member’s option
- Read a member’s Star Health plan and benefits through the access your team has, such as an API, a file feed or a portal export
- Answer cover questions from your Star Health plan documents, with the figures for the member’s plan
- Check a claim’s status and chase the missing invoice, referral or form with the member
Questions
What does the benefits agent do with Star Health?
Answers what Star Health plans cover, with the figures for the member’s option.
Is the Star Health connector live?
Not yet as a ready-made connector.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Star Health claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.