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Renewal agent for Old Mutual Rwanda
The renewal agent for Old Mutual Rwanda is a ready-made agent on Health Loops.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearOld Mutual Rwanda
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Old Mutual Rwanda
- Explains what changes on Old Mutual Rwanda options at renewal and compares them
- Match the member to their Old Mutual Rwanda option from the 3 on file (Heza Care, Ishema Care and Health Family Cover), with their membership number, from a message or a photo of their card
- Answer general questions about Old Mutual Rwanda cover, and send plan-specific ones to the Old Mutual Rwanda service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Old Mutual Rwanda?
Explains what changes on Old Mutual Rwanda options at renewal and compares them.
Is the Old Mutual Rwanda connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Old Mutual Rwanda claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.