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Renewal agent for Nammed
The renewal agent for Nammed explains what changes on Nammed options at renewal and compares them.
Your medical aidRenewal agentWhatsApp
- Renewal agent: Hi Bongani, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearNammed
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Nammed
- Explains what changes on Nammed options at renewal and compares them
- Match the member to their Nammed option from the 6 on file (Basic, Active, Essential and 3 more), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Nammed plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Nammed?
Explains what changes on Nammed options at renewal and compares them.
Is the Nammed connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Nammed claims or authorisations?
No.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.