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Benefits agent for Namibia Health Plan
The benefits agent for Namibia Health Plan answers what a member’s plan covers, from the plan guide.
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- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionNamibia Health Plan
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Namibia Health Plan
- Answers what Namibia Health Plan plans cover, with the figures for the member’s option
- Match the member to their Namibia Health Plan option from the 8 on file (Platinum, Titanium, Gold and 5 more), with their membership number, from a message or a photo of their card
- Answer general questions about Namibia Health Plan cover, and send plan-specific ones to the Namibia Health Plan service line (061 285 5400) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the benefits agent do with Namibia Health Plan?
Answers what Namibia Health Plan plans cover, with the figures for the member’s option.
Is the Namibia Health Plan connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Namibia Health Plan claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.