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Appointment reminder agent for Lancet Laboratories

The appointment reminder agent for Lancet Laboratories reminds patients of Lancet Laboratories collection appointments and how to prepare.

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Riverside Family ClinicAppointment reminder agentWhatsApp
  1. Appointment reminder agent: Hi Johan, a reminder of your appointment at Riverside Family Clinic tomorrow at 09:00. Reply 1 to confirm or 2 to move it.
  2. Customer: 2
  3. Read open slotsLancet Laboratories
  4. Appointment reminder agent: No problem. Thursday at 11:00 or Friday at 14:30?
  5. Customer: Friday.
  6. Moved to Friday 14:30, slot offered to the waiting listLancet Laboratories
Sample conversation. People, brands and figures are made up.

What it can do with Lancet Laboratories

  • Reminds patients of Lancet Laboratories collection appointments and how to prepare
  • Receive each result from Lancet as soon as it is released, and start the right follow-up
  • Explain each marker in plain words against the lab’s own reference range, and say which sit outside it
  • Send results marked urgent to a person on your team at once, with the report attached

Tools.

Lancet LaboratoriesCustomSMSLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the appointment reminder agent do with Lancet Laboratories?

Reminds patients of Lancet Laboratories collection appointments and how to prepare.

Is the Lancet Laboratories connector live?

Not yet as a ready-made connector.

Which channels does the appointment reminder agent use?

SMS, WhatsApp, email or a phone call, per person and per practice.

Does the agent interpret Lancet Laboratories results like a doctor?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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