Custom, built in days

Onboarding agent for Fitbit

The onboarding agent for Fitbit asks the person to connect Fitbit during onboarding.

Balance TwelveOnboarding agentWhatsApp

Onboarding agent: Welcome to Balance Twelve, Lerato. Two quick questions so I can set things up. What would you most like help with?
Customer: I want to keep up the weekly habits.
Onboarding agent: Got it. Is WhatsApp or email better for check-ins, and is morning or evening better?
Customer: WhatsApp, evenings.
Saved goal and preferencesFitbit
Onboarding agent: Perfect. I’ll check in on Monday evenings, and you can message me any time in between.

Sample conversation. People, brands and figures are made up.

What it can do with Fitbit

Asks the person to connect Fitbit during onboarding
Read steps, active minutes, sleep stages and resting heart rate from Fitbit, once the person agrees to share them
Explain this week against the person’s own baseline in one or two sentences, as a wellness trend
Check in when a trend changes, like shorter sleep or fewer active days, and suggest one small thing to try

Asks the person to connect Fitbit during onboarding.

Not yet as a ready-made connector.

The goal, preferred channel and time, and anything the person chooses to share.

Only the agents of the brand the person shared it with, in that brand’s own data store.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.