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Renewal agent for Eden Care
The renewal agent for Eden Care explains what changes on Eden Care options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearEden Care
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Eden Care
- Explains what changes on Eden Care options at renewal and compares them
- Save the member’s Eden Care cover and membership number from a message or a photo of their card
- Answer general questions about Eden Care cover, and send plan-specific ones to the Eden Care service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Eden Care?
Explains what changes on Eden Care options at renewal and compares them.
Is the Eden Care connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Eden Care claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.