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Pre-authorisation agent for Dis-Chem Better Rewards

The pre-authorisation agent for Dis-Chem Better Rewards gathers what a pre-authorisation needs before a planned procedure.

Your medical aidPre-authorisation agentWhatsApp

Customer: I need a knee scope next month. What do I do?
Read the plan’s authorisation rulesDis-Chem Better Rewards
Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
Customer: I’ll send a photo.
Quote received: codes and hospital foundHealth Loops
Complete request sent to the authorisation team

Sample conversation. People, brands and figures are made up.

What it can do with Dis-Chem Better Rewards

Reads the Dis-Chem Better Rewards authorisation rules for the member’s plan and gathers what they need
Save the member’s Dis-Chem Better Rewards status (Level 1, Level 2, Level 3, Level 4, Level 5) so every answer starts from where they are
Explain how Dis-Chem Better Rewards rewards are earned and claimed, from the programme’s published rules with the date they were checked
Link an activity the member mentions, like a parkrun, a gym visit or a health check, to what it earns on Dis-Chem Better Rewards

Reads the Dis-Chem Better Rewards authorisation rules for the member’s plan and gathers what they need.

Yes.

No.

No.

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.