Order status agent
The order status agent is a health AI agent that answers “where is my order?” from live order and tracking data, tells customers about delays before they ask, and changes an address before an order ships.
Answers “where is my order?” with live tracking.
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
- Customer: Where’s my order?
- Read order #4821: in transitShopify
- Order status agent: It’s with the courier and due tomorrow before 17:00. Want a message when it’s out for delivery?
- Customer: Yes please.
- Delivery alert setShopify
What it does, by business
- Supplement brands: takes the most common ticket off your support team
- Peptide brands: answers cold-chain delivery questions with live tracking
- Skincare brands: answers delivery questions and updates addresses
- Sleep brands: tracks large deliveries and booked delivery dates
How the order status agent works
- Reads the order and live tracking.
- Answers in one message.
- Warns about delays before the customer asks.
- Changes the address or delivery date when it can.
Questions
What is the order status agent?
The order status agent is a health AI agent that answers “where is my order?” from live order and tracking data, tells customers about delays before they ask, and changes an address before an order ships.
Can the order status agent change a delivery address?
Yes, before the order ships, if you allow it.
Does it work with our courier?
It reads tracking from your store or tracking app. Ollie builds a connector for any courier you use.
What does the order status agent cost?
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.