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Renewal agent for Sanlam Reality
The renewal agent for Sanlam Reality explains what changes on Sanlam Reality options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearSanlam Reality
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Sanlam Reality
- Explains what changes on Sanlam Reality options at renewal and compares them
- Save the member’s Sanlam Reality status (Bronze, Silver, Gold) so every answer starts from where they are
- Explain how Sanlam Reality rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of monthly and yearly goals before they reset, and suggest one thing to do this week
Questions
What does the renewal agent do with Sanlam Reality?
Explains what changes on Sanlam Reality options at renewal and compares them.
Is the Sanlam Reality connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Sanlam Reality claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.