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Benefits agent for Radiant Insurance
The benefits agent for Radiant Insurance answers what a member’s plan covers, from the plan guide.
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- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionRadiant Insurance
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Radiant Insurance
- Answers what Radiant Insurance plans cover, with the figures for the member’s option
- Match the member to their Radiant Insurance option from the 2 on file (Group Medical Insurance and Family Cover), with their membership number, from a message or a photo of their card
- Answer general questions about Radiant Insurance cover, and send plan-specific ones to the Radiant Insurance service line (2050) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the benefits agent do with Radiant Insurance?
Answers what Radiant Insurance plans cover, with the figures for the member’s option.
Is the Radiant Insurance connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Radiant Insurance claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.