Custom, built in days

Scan to recommendation agent for Niva Bupa

The scan to recommendation agent for Niva Bupa is a ready-made agent on Health Loops.

Ridgeway LogisticsScan to recommendation agentWhatsApp
  1. Scan to recommendation agent: Want to try the 30-second face scan? It runs in your phone’s browser, no app needed.
  2. Customer: Sure.
  3. Scan complete: heart rate 72, breathing 15, blood pressure estimate 124/80, stress medium30-second face scan
  4. Scan to recommendation agent: Thanks Nomsa. These are wellness readings, not a diagnosis. Your stress reading is in the medium band, and you said you want to use the benefits on offer.
  5. Scan to recommendation agent: Two things could help: a short breathing routine tonight, or a session with an expert this week. Which would you like?
  6. Customer: The session.
  7. Offered the next open sessionsNiva Bupa
Sample conversation. People, brands and figures are made up.

What it can do with Niva Bupa

  • Points the member to the Niva Bupa benefit that fits their readings, like a screening or a counsellor
  • Read a member’s Niva Bupa plan and benefits through the access your team has, such as an API, a file feed or a portal export
  • Answer cover questions from your Niva Bupa plan documents, with the figures for the member’s plan
  • Check a claim’s status and chase the missing invoice, referral or form with the member

Questions

What does the scan to recommendation agent do with Niva Bupa?

Points the member to the Niva Bupa benefit that fits their readings, like a screening or a counsellor.

Is the Niva Bupa connector live?

Not yet as a ready-made connector.

What does the face scan measure?

Heart rate, breathing rate, a blood pressure estimate and a stress reading, from a 30-second video in the phone’s browser.

Does the agent decide Niva Bupa claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.