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Renewal agent for nib
The renewal agent for nib explains what changes on nib options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearnib
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with nib
- Explains what changes on nib options at renewal and compares them
- Match the member to their nib option from the 3 on file (Bronze, Silver and Gold), with their membership number, from a message or a photo of their card
- Answer general questions about nib cover, and send plan-specific ones to the nib service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with nib?
Explains what changes on nib options at renewal and compares them.
Is the nib connector live?
Yes. nib is live in Health Loops today; pick an agent, switch the connector on and it works on your account.
Does the renewal agent sell plans?
No.
Does the agent decide nib claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.