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Benefits agent for Military Medical Insurance
The benefits agent for Military Medical Insurance answers what a member’s plan covers, from the plan guide.
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- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionMilitary Medical Insurance
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Military Medical Insurance
- Answers what Military Medical Insurance plans cover, with the figures for the member’s option
- Save the member’s Military Medical Insurance cover and membership number from a message or a photo of their card
- Answer general questions about Military Medical Insurance cover, and send plan-specific ones to the Military Medical Insurance service line (1535) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the benefits agent do with Military Medical Insurance?
Answers what Military Medical Insurance plans cover, with the figures for the member’s option.
Is the Military Medical Insurance connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Military Medical Insurance claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.