Live
Stress check-in agent for Medihelp
The stress check-in agent for Medihelp points Medihelp members to the mental health benefit on their plan.
Ridgeway LogisticsStress check-in agentWhatsApp
- Stress check-in agent: Hi Nomsa, quick check-in. From 1 to 5, how stressed have you felt this week?
- Customer: 4. Deadlines.
- Red-flag check: none foundSymptom red flags
- Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
- Customer: A counsellor.
- Booked Thursday 12:00Medihelp
- Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
What it can do with Medihelp
- Points Medihelp members to the mental health benefit on their plan
- Match the member to their Medihelp option from the 8 on file (MedVital, MedPrime, MedAdd and 5 more), with their membership number, from a message or a photo of their card
- Answer general questions about Medihelp cover, and send plan-specific ones to the Medihelp service line (012 336 9000) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the stress check-in agent do with Medihelp?
Points Medihelp members to the mental health benefit on their plan.
Is the Medihelp connector live?
Yes.
Is the stress check-in agent a therapist?
No.
Does the agent decide Medihelp claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.