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Chronic medicine agent for Medihelp
The chronic medicine agent for Medihelp explains what the Medihelp plan says about chronic medicine and registration.
Corner PharmacyChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideMedihelp
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Medihelp
- Explains what the Medihelp plan says about chronic medicine and registration
- Match the member to their Medihelp option from the 8 on file (MedVital, MedPrime, MedAdd and 5 more), with their membership number, from a message or a photo of their card
- Answer general questions about Medihelp cover, and send plan-specific ones to the Medihelp service line (012 336 9000) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Medihelp?
Explains what the Medihelp plan says about chronic medicine and registration.
Is the Medihelp connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Medihelp claims or authorisations?
No.
Does the agent replace the pharmacist?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.