Custom, built in days
Chronic medicine agent for HCF
The chronic medicine agent for HCF explains what the HCF plan says about chronic medicine and registration.
Ridgeway LogisticsChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Nomsa, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideHCF
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with HCF
- Explains what the HCF plan says about chronic medicine and registration
- Read a member’s HCF plan and benefits through the access your team has, such as an API, a file feed or a portal export
- Answer cover questions from your HCF plan documents, with the figures for the member’s plan
- Check a claim’s status and chase the missing invoice, referral or form with the member
Questions
What does the chronic medicine agent do with HCF?
Explains what the HCF plan says about chronic medicine and registration.
Is the HCF connector live?
Not yet as a ready-made connector.
Does the chronic medicine agent change doses?
Never.
Does the agent decide HCF claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.