Custom, built in days

Scan to recommendation agent for Generali

The scan to recommendation agent for Generali is a ready-made agent on Health Loops.

Ridgeway LogisticsScan to recommendation agentWhatsApp
  1. Scan to recommendation agent: Want to try the 30-second face scan? It runs in your phone’s browser, no app needed.
  2. Customer: Sure.
  3. Scan complete: heart rate 72, breathing 15, blood pressure estimate 124/80, stress medium30-second face scan
  4. Scan to recommendation agent: Thanks Nomsa. These are wellness readings, not a diagnosis. Your stress reading is in the medium band, and you said you want to use the benefits on offer.
  5. Scan to recommendation agent: Two things could help: a short breathing routine tonight, or a session with an expert this week. Which would you like?
  6. Customer: The session.
  7. Offered the next open sessionsGenerali
Sample conversation. People, brands and figures are made up.

What it can do with Generali

  • Points the member to the Generali benefit that fits their readings, like a screening or a counsellor
  • Read a member’s Generali plan and benefits through the access your team has, such as an API, a file feed or a portal export
  • Answer cover questions from your Generali plan documents, with the figures for the member’s plan
  • Check a claim’s status and chase the missing invoice, referral or form with the member

Questions

What does the scan to recommendation agent do with Generali?

Points the member to the Generali benefit that fits their readings, like a screening or a counsellor.

Is the Generali connector live?

Not yet as a ready-made connector.

What does the face scan measure?

Heart rate, breathing rate, a blood pressure estimate and a stress reading, from a 30-second video in the phone’s browser.

Does the agent decide Generali claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.