Custom, built in days

Scan to recommendation agent for Elevance Health

The scan to recommendation agent for Elevance Health is a ready-made agent on Health Loops.

Ridgeway LogisticsScan to recommendation agentWhatsApp
  1. Scan to recommendation agent: Want to try the 30-second face scan? It runs in your phone’s browser, no app needed.
  2. Customer: Sure.
  3. Scan complete: heart rate 72, breathing 15, blood pressure estimate 124/80, stress medium30-second face scan
  4. Scan to recommendation agent: Thanks Nomsa. These are wellness readings, not a diagnosis. Your stress reading is in the medium band, and you said you want to use the benefits on offer.
  5. Scan to recommendation agent: Two things could help: a short breathing routine tonight, or a session with an expert this week. Which would you like?
  6. Customer: The session.
  7. Offered the next open sessionsElevance Health
Sample conversation. People, brands and figures are made up.

What it can do with Elevance Health

  • Points the member to the Elevance Health benefit that fits their readings, like a screening or a counsellor
  • Read a member’s Elevance Health plan and benefits through the access your team has, such as an API, a file feed or a portal export
  • Answer cover questions from your Elevance Health plan documents, with the figures for the member’s plan
  • Check a claim’s status and chase the missing invoice, referral or form with the member

Questions

What does the scan to recommendation agent do with Elevance Health?

Points the member to the Elevance Health benefit that fits their readings, like a screening or a counsellor.

Is the Elevance Health connector live?

Not yet as a ready-made connector.

What does the face scan measure?

Heart rate, breathing rate, a blood pressure estimate and a stress reading, from a 30-second video in the phone’s browser.

Does the agent decide Elevance Health claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.