Custom, built in days
Stress check-in agent for AIA
The stress check-in agent for AIA points AIA members to the mental health benefit on their plan.
Ridgeway LogisticsStress check-in agentWhatsApp
- Stress check-in agent: Hi Nomsa, quick check-in. From 1 to 5, how stressed have you felt this week?
- Customer: 4. Deadlines.
- Red-flag check: none foundSymptom red flags
- Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
- Customer: A counsellor.
- Booked Thursday 12:00AIA
- Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
What it can do with AIA
- Points AIA members to the mental health benefit on their plan
- Read a member’s AIA plan and benefits through the access your team has, such as an API, a file feed or a portal export
- Answer cover questions from your AIA plan documents, with the figures for the member’s plan
- Check a claim’s status and chase the missing invoice, referral or form with the member
Questions
What does the stress check-in agent do with AIA?
Points AIA members to the mental health benefit on their plan.
Is the AIA connector live?
Not yet as a ready-made connector.
Is the stress check-in agent a therapist?
No.
Does the agent decide AIA claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.