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Renewal agent for Affinity Health
The renewal agent for Affinity Health explains what changes on Affinity Health options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearAffinity Health
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Affinity Health
- Explains what changes on Affinity Health options at renewal and compares them
- Match the member to their Affinity Health option from the 3 on file (Day-to-Day, Hospital and Combined), with their membership number, from a message or a photo of their card
- Answer general questions about Affinity Health cover, and send plan-specific ones to the Affinity Health service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Affinity Health?
Explains what changes on Affinity Health options at renewal and compares them.
Is the Affinity Health connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Affinity Health claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.