Live
Chronic medicine agent for Renaissance Health
The chronic medicine agent for Renaissance Health reminds people to collect chronic medicine and helps with the admin.
Corner PharmacyChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideRenaissance Health
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Renaissance Health
- Explains what the Renaissance Health plan says about chronic medicine and registration
- Match the member to their Renaissance Health option from the 6 on file (Premiere Care, Evolve Care, Esteem Care and 3 more), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Renaissance Health plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Renaissance Health?
Explains what the Renaissance Health plan says about chronic medicine and registration.
Is the Renaissance Health connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Renaissance Health claims or authorisations?
No.
Does the agent replace the pharmacist?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.