Live
Chronic medicine agent for Profmed
The chronic medicine agent for Profmed explains what the Profmed plan says about chronic medicine and registration.
Corner PharmacyChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideProfmed
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Profmed
- Explains what the Profmed plan says about chronic medicine and registration
- Match the member to their Profmed option from the 5 on file (ProActive Plus, ProSelect, ProSecure and 2 more), with their membership number, from a message or a photo of their card
- Answer general questions about Profmed cover, and send plan-specific ones to the Profmed service line (0860 679 200) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Profmed?
Explains what the Profmed plan says about chronic medicine and registration.
Is the Profmed connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Profmed claims or authorisations?
No.
Does the agent replace the pharmacist?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.