Live
Renewal agent for Momentum Health4Me
The renewal agent for Momentum Health4Me explains what changes on Momentum Health4Me options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearMomentum Health4Me
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Momentum Health4Me
- Explains what changes on Momentum Health4Me options at renewal and compares them
- Match the member to their Momentum Health4Me option from the 3 on file (Bronze, Silver and Gold), with their membership number, from a message or a photo of their card
- Answer general questions about Momentum Health4Me cover, and send plan-specific ones to the Momentum Health4Me service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Momentum Health4Me?
Explains what changes on Momentum Health4Me options at renewal and compares them.
Is the Momentum Health4Me connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Momentum Health4Me claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.