Live
Chronic medicine agent for Kaelo
The chronic medicine agent for Kaelo explains what the Kaelo plan says about chronic medicine and registration.
Riverside Family ClinicChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Johan, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideKaelo
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Kaelo
- Explains what the Kaelo plan says about chronic medicine and registration
- Match the member to their Kaelo option from the 2 on file (Kaelo Health Cover and Kaelo Hospital Cover), with their membership number, from a message or a photo of their card
- Answer general questions about Kaelo cover, and send plan-specific ones to the Kaelo service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Kaelo?
Explains what the Kaelo plan says about chronic medicine and registration.
Is the Kaelo connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Kaelo claims or authorisations?
No.
Does the agent triage or diagnose patients?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.