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Renewal agent for Heritage Health
The renewal agent for Heritage Health explains what changes on Heritage Health options at renewal and compares them.
Your medical aidRenewal agentWhatsApp
- Renewal agent: Hi Bongani, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearHeritage Health
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Heritage Health
- Explains what changes on Heritage Health options at renewal and compares them
- Match the member to their Heritage Health option from the 8 on file (Camelthorn, Maroela, Hoodia and 5 more), with their membership number, from a message or a photo of their card
- Answer general questions about Heritage Health cover, and send plan-specific ones to the Heritage Health service line (083 334 2790) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Heritage Health?
Explains what changes on Heritage Health options at renewal and compares them.
Is the Heritage Health connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Heritage Health claims or authorisations?
No.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.