Live
Chronic medicine agent for Day1 Health
The chronic medicine agent for Day1 Health reminds people to collect chronic medicine and helps with the admin.
Riverside Family ClinicChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Johan, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideDay1 Health
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Day1 Health
- Explains what the Day1 Health plan says about chronic medicine and registration
- Match the member to their Day1 Health option from the 3 on file (Day-to-Day, Hospital and Comprehensive), with their membership number, from a message or a photo of their card
- Answer general questions about Day1 Health cover, and send plan-specific ones to the Day1 Health service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Day1 Health?
Explains what the Day1 Health plan says about chronic medicine and registration.
Is the Day1 Health connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Day1 Health claims or authorisations?
No.
Does the agent triage or diagnose patients?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.