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Wellness score agent for Cigna
The wellness score agent for Cigna gives each member a wellness score and one step to raise it.
Ridgeway LogisticsWellness score agentWhatsApp
- Scan complete: heart rate 68, breathing 14, stress low30-second face scan
- Read this month’s activity: 11 active daysCigna
- Wellness score agent: Hi Nomsa, your wellness score this month is 74 out of 100, up 5 since last month. It’s a wellness score, not a medical result. Most of the rise came from more active days.
- Customer: How do I push it up?
- Wellness score agent: Two more active days a week would do most of it. Want a nudge on Monday mornings?
- Customer: Yes.
- Monday nudge scheduledHealth Loops
What it can do with Cigna
- Runs wellness scores for Cigna members and points them to the benefits on their plan
- Match the member to their Cigna option from the 3 on file (Open Access Plus, LocalPlus and Global Health), with their membership number, from a message or a photo of their card
- Answer general questions about Cigna cover, and send plan-specific ones to the Cigna service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the wellness score agent do with Cigna?
Runs wellness scores for Cigna members and points them to the benefits on their plan.
Is the Cigna connector live?
Yes.
How is the wellness score worked out?
From the face scan readings, short check-in answers and activity the member chooses to share, weighted by a formula you can see and change.
Does the agent decide Cigna claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.