On Health Loops.
One record. Per person, not per conversation or per channel.
Every channel. A conversation that starts on one channel can carry on on another.
Your store. Kept in your brand’s own data store and never used for training.
Questions
What is member memory?
Member memory is one record per person, shared by every health loop, so each journey starts with what the last one learned.
Is member memory shared between brands?
No. Each organisation’s members live in its own store.
Can a person ask to be forgotten?
Yes. A way to delete is part of meeting POPIA and GDPR duties.