Live
Claims agent for nib
The claims agent for nib explains nib statements line by line and chases missing claim documents.
Ridgeway LogisticsClaims agentWhatsApp
- Customer: Why do I still owe R640 on this?
- Read statement dated 3 Octobernib
- Claims agent: Your scheme paid R1,560 of the R2,200 specialist bill, at the scheme’s rate. The R640 left is the specialist charging above that rate. You could ask the rooms if they’ll accept the scheme rate.
- Customer: Can you ask them?
- Claims agent: I can draft the message for you to send, with the claim details. Want it?
What it can do with nib
- Explains nib statements line by line and chases missing claim documents
- Match the member to their nib option from the 3 on file (Bronze, Silver and Gold), with their membership number, from a message or a photo of their card
- Answer general questions about nib cover, and send plan-specific ones to the nib service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the claims agent do with nib?
Explains nib statements line by line and chases missing claim documents.
Is the nib connector live?
Yes. nib is live in Health Loops today; pick an agent, switch the connector on and it works on your account.
Does the claims agent change claim outcomes?
No.
Does the agent decide nib claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.