On Health Loops.
When. Red flags, anything medical, and anything the instructions do not cover.
With context. The person picks up with a summary, not a blank screen.
Counted. Handoffs per hundred runs should be non-zero: an agent that never hands over is not safe in health.
Questions
What is a human handoff in a health AI agent?
A human handoff is when a health AI agent passes a conversation to a person on your team, with the context attached, because a red flag fired or the question is outside its instructions.
Who receives the handoff?
A person on your team, or a bookable expert such as a counsellor, dietitian or GP.
Does the member know?
Yes. The agent says it is passing the question to a person.