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Ollie Health

The health agent playbook

Health agents for wellness and health brands, by industry
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Supplements and nutrition

Help shoppers choose, then keep them subscribed.

Product finder

$0.03 /conv.
Recommends the right product.
  1. Asks the shopper’s goal
  2. Checks preferences and what to avoid
  3. Recommends two or three products
  4. Adds to cart or sends a link
ShopifyYour catalogueWebWhatsApp

Subscription saver

$0.04 /conv.
Turns cancels into skips.
  1. Hears the reason for cancelling
  2. Offers a skip, swap or pause
  3. Updates the subscription
  4. Confirms by message
Recharge, Skio or LoopShopifyWebWhatsAppSMS

Reorder reminder

$0.05 /conv.
Reorders before they run out.
  1. Works out when supply runs low
  2. Sends a reminder
  3. Reorders on a yes
  4. Follows up on delivery
ShopifyKlaviyoWhatsAppSMSEmail

Support agent

$0.04 /conv.
Answers orders, shipping and returns.
  1. Reads the question
  2. Looks up the order or policy
  3. Answers with the source
  4. Hands off to your team when needed
ShopifyGorgias or ZendeskYour FAQWebWhatsAppEmail

Peptides and longevity

Guide every protocol from first order to reorder.

Protocol guide

$0.04 /conv.
Explains how to take it.
  1. Confirms what was bought
  2. Explains how to use it
  3. Checks in after a week
  4. Suggests the next step
ShopifyYour product guidesWhatsAppWeb

Product finder

$0.03 /conv.
Recommends the right product.
  1. Asks the shopper’s goal
  2. Checks preferences and what to avoid
  3. Recommends two or three products
  4. Adds to cart or sends a link
ShopifyYour catalogueWebWhatsApp

Wearable check-in

$0.04 /conv.
Checks in when wearables change.
  1. Customer connects a wearable
  2. Agent watches for changes
  3. Checks in with context
  4. Suggests a product or habit
Apple HealthOuraGarminWhoopWhatsAppMobile

Support agent

$0.04 /conv.
Answers orders, shipping and returns.
  1. Reads the question
  2. Looks up the order or policy
  3. Answers with the source
  4. Hands off to your team when needed
ShopifyGorgias or ZendeskYour FAQWebWhatsAppEmail

Fitness and wearables

Turn data into check-ins customers act on.

Wearable check-in

$0.04 /conv.
Checks in when wearables change.
  1. Customer connects a wearable
  2. Agent watches for changes
  3. Checks in with context
  4. Suggests a product or habit
Apple HealthOuraGarminWhoopWhatsAppMobile

WhatsApp concierge

$0.06 /conv.
Your brand on WhatsApp.
  1. Customer messages your number
  2. Answers from your store and policies
  3. Takes the order or books
  4. Follows up later
WhatsApp BusinessShopifyWhatsApp

Subscription saver

$0.04 /conv.
Turns cancels into skips.
  1. Hears the reason for cancelling
  2. Offers a skip, swap or pause
  3. Updates the subscription
  4. Confirms by message
Recharge, Skio or LoopShopifyWebWhatsAppSMS

Clinics and practices

Fill the diary and arrive with intake done.

Booking agent

$0.05 /conv.
Books, reminds, fills cancellations.
  1. Asks what they need
  2. Offers open slots
  3. Books and confirms
  4. Reminds and refills cancellations
Calendly, Cal.com or your practice systemWebWhatsAppVoice

Intake agent

$0.06 /conv.
History and consent before visits.
  1. Sends the intake link
  2. Asks the questions in order
  3. Captures consent
  4. Files it to the patient record
Your practice systemFormsWebWhatsApp

Wellness check

$1.50 with a scan /conv.
Phone scan, then a next step.
  1. Sends the scan link
  2. Waits for the scan
  3. Explains the wellness readings
  4. Books a coach or follow-up
Wellness scanCalendarWebWhatsApp

WhatsApp concierge

$0.06 /conv.
Your brand on WhatsApp.
  1. Customer messages your number
  2. Answers from your store and policies
  3. Takes the order or books
  4. Follows up later
WhatsApp BusinessShopifyWhatsApp

Labs and testing

Every kit activated, every result understood.

Kit activation

$0.05 /conv.
Gets every kit back on time.
  1. Confirms delivery
  2. Walks through activation
  3. Reminds on collection day
  4. Tracks the return
ShopifyCourier trackingYour lab systemWhatsAppSMS

Results explainer

$0.08 /conv.
Explains results, books follow-ups.
  1. Opens the results
  2. Explains each marker in plain language
  3. Answers questions
  4. Books a follow-up when due
Your lab or results systemCalendarWebWhatsApp

Booking agent

$0.05 /conv.
Books, reminds, fills cancellations.
  1. Asks what they need
  2. Offers open slots
  3. Books and confirms
  4. Reminds and refills cancellations
Calendly, Cal.com or your practice systemWebWhatsAppVoice

Health insurers

Members helped between claims, not just at them.

Member concierge

$0.05 /conv.
Benefits, cover and care answers.
  1. Hears what the member needs
  2. Checks their plan
  3. Routes to the right benefit
  4. Starts the next loop
Member systemBenefits catalogueWhatsAppWebVoice

Claims helper

$0.07 /conv.
Collects every claim document.
  1. Opens the claim
  2. Asks for each missing document
  3. Checks plan limits
  4. Files when complete
Claims systemDocument storeWhatsAppEmail

Renewals agent

$0.06 /conv.
Keeps members on cover.
  1. Finds members due to renew
  2. Explains what changes
  3. Answers questions
  4. Confirms the renewal
Member systemCRMWhatsAppVoiceEmail

Wellness check

$1.50 with a scan /conv.
Phone scan, then a next step.
  1. Sends the scan link
  2. Waits for the scan
  3. Explains the wellness readings
  4. Books a coach or follow-up
Wellness scanCalendarWebWhatsApp

Employers and benefits

Health support every employee uses.

Ollie Health Agent

Per seat
Private health support for employees.
  1. Employee asks a health question
  2. Ollie answers in private
  3. Books a consult when it helps
  4. Team trends reach HR, anonymised
HR systemMedical aid and benefitsWhatsAppMobileWeb

Wellness check

$1.50 with a scan /conv.
Phone scan, then a next step.
  1. Sends the scan link
  2. Waits for the scan
  3. Explains the wellness readings
  4. Books a coach or follow-up
Wellness scanCalendarWebWhatsApp

Member concierge

$0.05 /conv.
Benefits, cover and care answers.
  1. Hears what the member needs
  2. Checks their plan
  3. Routes to the right benefit
  4. Starts the next loop
Member systemBenefits catalogueWhatsAppWebVoice

Costs are estimates per conversation at typical length, before channel fees your provider charges.

Next step

Build your first health agent live with us, free, in 60 minutes: www.ollie.health/live/build-your-health-agent

Ollie is a wellness product, not a medical device.